Refund policy

Return & Refund Policy

At HSK Fashion, we want you to feel confident every time you shop with us. If something about your order doesn't feel right, we'll make it easy to sort out, no stress, no hoops to jump through.

The Short Version

You have 7 days from delivery to request a return or exchange, and return shipping is on us. That's it.

Return Eligibility

To qualify for a return, your item should be:

  • Unworn and unused, with the original tags still attached
  • In the packaging it arrived in
  • Returned within 7 days of the delivery date

We know shopping for clothes online involves a bit of guesswork, so as long as the item comes back in the condition you received it, you're covered.

A few things we can't take back, simply for hygiene reasons:

  • Earrings and other pierced jewelry
  • Swimwear or intimates with the hygiene seal removed
  • Items marked as Final Sale at checkout
  • Gift cards

How Returns Work

  1. Reach out to us at info@hskfashion.com with your order number and a quick note on why you'd like to return it.
  2. We'll confirm the details and send you a prepaid return label within 1–2 business days, no cost to you.
  3. Pack it up with the tags and original packaging, and drop it off using the label provided.
  4. We'll take it from there. Once it arrives back with us, we'll inspect it and get your refund or exchange moving.

You don't need to guess whether something qualifies, just message us first and we'll guide you through it.

Exchanges

Ordered the wrong size, or had a change of heart on color? We're happy to exchange it for you, based on what's currently in stock. Just let us know when you reach out, and we'll handle the rest. If there's a price difference, we'll square that up with you directly, whether that means a quick payment link or a refund back to you.

Refunds

Once your return reaches us, we'll inspect it and let you know it's been approved. From there:

  • Refunds are issued to your original payment method within 5–7 business days
  • Your bank may take a little longer to actually reflect it on your statement, that part's outside our hands, unfortunately
  • If your original order included shipping charges, those aren't refundable unless the return is because of our mistake or a faulty item

If Something Arrives Damaged or Wrong

This one's on us, and we'll make it right. If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days with your order number and a photo of the issue. We'll cover every cost involved and get you a replacement, exchange, or full refund , whichever works best for you.

Haven't Seen Your Refund Yet?

Before reaching out, it's worth a quick check:

  1. Take another look at your bank account or statement
  2. Get in touch with your card provider, refunds sometimes take a few extra days to post
  3. Check with your bank directly, as there's often processing time on their end

Still nothing? Email us at info@hskfashion.com and we'll look into it right away.

Questions? We're Here.

We'd rather you ask than wonder. Reach out anytime:

  • Email: info@hskfashion.com
  • Phone: +92 319 6345939
  • Website: hskfashion.com